FAQ

Frequently Asked Questions

Don’t see the answer? Email us at hello@ideawin.co.uk

What is your Shipping Policy?

Due to COVID-19,  for most products estimated delivery is 15-20 days. AliExpress Standard Shipping and ePacket are the carriers and you can track the delivery status on our website. For some products, we will ship from Europe or United States using Amazon Fulfillment, so for local shipment it's around 1 to 2 days delivery time. You can check detailed delivery information on each product description.

Do you ship Internationally?

Yes! Pretty much everywhere. All product purchases ship AliExpress Standard Shipping, ePacket or Amazon Fulfillment. Remember for some products that are shipped from outside your country, your country may levy taxes, customs fees, or import duties on the purchase that you'll be responsible for.

What is your return policy?

If you need to return or exchange your purchase we offer free return shipping on your orders. Just shoot us an email at hello@ideawin.co.uk, and we can help you out. Please note this must be within 30 days of purchase and the item must be in brand new condition. Also, note that it takes 6–10 days to receive the money back in your account after a return is initiated.

Also in the unlikely event of any problems with your product, just let us know. We’re in it for the long haul and will make sure you get your product repaired and back to you as soon as possible.